Metrobank Rewards Terms & Conditions

1. The Rewards Program (“Program”) of Metropolitan Bank & Trust Company (Metrobank) is open to Metrobank credit card products that participate in the Rewards Program, subject to Metrobank Credit Card Terms and Conditions.
   Customers may refer to the Credit Card Rewards Catalogue for the list of participating card products and applicable rewards features.
2. Rewards Points earned from the Program can be exchanged for rewards items specified in the relevant Rewards Catalogue, applied as payment for annual fees, converted to air miles, cash credits/rebates, eVouchers or donated to charity (“Participating Programs”).
3. By redeeming rewards under this Program, the Cardholder authorizes Metrobank to engage accredited third-party service providers and share necessary information solely for processing redemption requests, in accordance with the Data Privacy Act of 2012 and Metrobank’s Privacy Policy.
4. Metrobank reserves the right to amend the rules on accumulation and redemption of Rewards Points. Any changes will be communicated through the Statement of Account, email, SMS, website posting, or other channels that Metrobank may determine appropriate.

1. All Principal Credit Cardholders ("Cardholders") whose accounts are in good credit standing, (ie: current, not suspended and not cancelled), are eligible to participate in the Program.
2. Rewards Points earned through transactions of both the Principal and Supplementary Cardholders will be credited to the Principal Cardholder's account. 
3. If a Cardholder's account is no longer in good credit standing (e.g., past due, suspended, or cancelled), Metrobank may limit the Cardholder's participation in the Program, including the forfeiture of Rewards Points, subject to notice where applicable. 
4. Metrobank may review a Cardholder’s participation in the Program and, based on such review and in accordance with these Terms and Conditions, take appropriate action, including possible disqualification, in case of any activity that seeks to maximize, generate, or redeem rewards points in a manner inconsistent with the regular or intended use of the Card or the Program.

1. Rewards Points are awarded to Cardholders for eligible purchases of goods and services charged to their Metrobank credit card, in accordance with these Terms and Conditions.
2. Metrobank determines which transactions qualify for Rewards Points based on transaction type and applicable Program rules. Such determination shall be made in accordance with these Terms and Conditions, the Metrobank Credit Card Terms and Conditions, and the applicable Product Terms and Conditions, as may apply.
3. Cardholders earn one (1) Rewards Point for every PHP20.00 of eligible purchases charged to the Card. Rewards Points are computed on a per-transaction basis and rounded down to the nearest whole number, unless a different rewards earning mechanism is specified in the applicable Product Terms and Conditions.

Sample computations:

4.  All purchase transactions are eligible in the accumulation of Rewards Points including the monthly amortization of retail and installment purchases, and Bills2Pay Auto-Charge Program*.
   
   *For Bills2Pay transactions, Rewards Points will be earned only up to a maximum transaction amount of PHP20,000 per utility per transaction.
5. The following transactions do not earn Rewards Points, including but not limited to:
   • Cash advances, Cash2Go, Balance Transfer, Conversion to Installment, and restructure payment programs (e.g. Easy Installment);
   • PayBills and PayNow transactions via Metrobank Online or the Metrobank App;
   • Casino, betting, gambling, and lottery-related transactions, including those classified under Casino, Betting, Gambling, and Lottery merchant categories;
   • Cryptocurrency transactions;
   • Remittance, cash transfer, and quasi-cash transactions, including e-wallet top-ups (e.g., Maya, GCash, GrabPay Wallet, and other e-wallet loading) classified under Quasi-Cash, POI Funding Transactions, Money Transfer and MoneySend Merchant Categories; and,
   • All fees and charges, including but not limited to annual fees, interest and finance charges, late payment fees, and other similar fees and charges associated with the credit card account, as determined by Metrobank.
6. Rewards Points shall be awarded only for valid, posted, and eligible transactions. If a transaction is cancelled for any reason, any Rewards Points earned from that transaction will also be reversed. Any corresponding adjustments will be reflected in a subsequent statement cycle.
7.  Subject to notice, Metrobank may correct any computation, posting, or award of Rewards Points that is later determined to be erroneous.
8. Rewards Points earned by the Cardholder shall be reflected in the monthly Statement of Account. Cardholders are encouraged to review their Statement of Account and notify Metrobank of any error, discrepancy, or question within thirty (30) calendar days from the Statement date.
   If no concern is raised within the specified period, the Rewards Points reflected in the statement will be considered accurate for that billing cycle, subject to any necessary adjustments by Metrobank due to erroneous crediting or other valid corrections.
9. In the event of an error in the processing of Rewards Points redemption where the e-Vouchers or Air Miles provided are not equivalent to the Rewards Points redeemed, Metrobank will take the necessary steps to correct the transaction as follows:
   • Shortage (e.g., incomplete e-Vouchers or Air Miles) – Metrobank will process the remaining balance to complete the redemption; or
   • Overage (e.g., duplicate e-Voucher or Air Miles) – Metrobank may adjust the excess by deducting the equivalent Rewards Points from the Cardholder’s account. If the available Rewards Points are insufficient, the equivalent cost of the rewards may be charged to the credit card account based on prevailing rates.

Duration and loss of rewards points

1. Rewards Points are non-transferable, regardless of card or account status.
2. Fraud or abuse relating to the earning or redemption of Rewards Points may result in the forfeiture of Rewards Points, among others, in accordance with these Terms and Conditions and the Metrobank Credit Card Terms and Conditions.
3. All questions or disputes regarding eligibility of Rewards Points for redemption of rewards will be evaluated and resolved by Metrobank in accordance with Program rules and applicable regulations.
4. Unredeemed Rewards Points may no longer be available following conversion from a rewards-earning Card to a non-rewards-earning Card.
5. Subject to these Terms and Conditions, unused Rewards Points may no longer be available for redemption if the Card is voluntarily cancelled.
6. In accordance with the Metrobank Credit Card Terms and Conditions, Rewards Points may no longer be available for redemption following a Bank-initiated suspension or termination of the Card account.

Redemption rewards

1. Redemption requests shall only be processed if the Cardholder has sufficient Rewards Points.
2. Rewards items once redeemed by the Cardholder are not exchangeable, refundable or redeemable for cash or credit under any circumstances and are subject to the terms and conditions as may be prescribed by the issuer of the same.
3. A Cardholder may redeem through the following channels:
   • Metrobank App; and,
   • Other authorized redemption channels made available by Metrobank.
4. Processing of redemption varies depending on the rewards item redeemed by the Cardholder:

5. Any dispute concerning non-delivery of Rewards items should be escalated to Metrobank via the Customer Service hotline or in writing, within 60 banking days from redemption date. Should there be no complaint or follow-up received, it is assumed that the Rewards eVoucher/s has been successfully received.
6. Any complaints on Rewards items already received (e.g., incorrect or invalid voucher) should be escalated to Metrobank within 3 banking days from date of acceptance. Otherwise, it is understood that vouchers have been duly accepted without disputes.
7. To help ensure accurate processing of rewards redemption, requests can no longer be cancelled or changed once they have been accepted and processed by Metrobank.

Rewards e-voucher redemption

1. Cardholders can convert their Metrobank Rewards Points to equivalent e-Vouchers. 
   For the available e-Voucher options, corresponding Rewards Points requirements, and applicable redemption limits, please refer to the List of Rewards Gifts.
2. Metrobank, through its third-party service provider, will send an SMS notification to the qualified Cardholder’s mobile number registered on Metrobank’s records.
3. The Rewards eVoucher can be used at any of the branches indicated in the Merchant Branch Directory.
4. Rewards eVouchers have no expiry dates and are fully transferable.
5. Each Rewards eVoucher has a unique code that corresponds to an amount or item. To use the Rewards eVoucher at the store, or equivalent (ex. online store), the code must be given to the store for validation.
6. The Rewards eVoucher is for one-time use only. If the total value of the Rewards eVoucher is not used up, there will be no cash change given. If the purchase goes beyond the Rewards eVoucher amount, the cardholder shall pay for the difference.
7. Multiple Rewards eVouchers may be used per transaction.
8. The Cardholder is responsible for the safekeeping of the Rewards eVoucher. The cardholder must only give this to the store manager, or its equivalent (ex. online checkout) upon using it at the store.
9. In the event that the store’s Rewards eVoucher validation system is offline or unavailable, the store will not be able to accept the eVoucher. The Cardholder may still use the Rewards eVoucher when the system is back online.
10. The Rewards eVoucher may not be valid for use on certain promotional items/services, and it cannot be exchanged for cash.
11. Any dispute concerning goods or services received from merchants in exchange for gift certificates redeemed under the Program shall be settled between the Cardholder and the merchant and/or supplier that supplied the goods or services. Metrobank will bear no responsibility in resolving such disputes.

Annual fee waiver redemption

1. Cardholders can convert their Metrobank Rewards Points to waive Annyal Fee of their Principal o supplementary cards.
   For the available Annual Fee Waiver options, corresponding Rewards Points requirements, and applicable redemption limits, please refer to the List of Rewards Gifts.
2. Upon redemption request, Cardholders must provide the following:
   • Cardholder number;and
   • Item code
3. Redemption of Annual fee waiver will only be allowed after it has been charged to the Cardholder’s account.
4. Redemption will be processed within 3 to 5 banking days from receipt of a valid request.
5. Once the request for redemption is accepted, the same cannot be modified, revoked or cancelled by the Cardholder.
6. Redemption of annual fee waiver will be reflected on the Cardholder’s next statement date.

Cash credit/Rebate redemption

1. Cardholders can convert their Metrobank Rewards Points to Cash Credits or Cash Rebates.
   For the available Cash Credit and Cash Rebate options, corresponding Rewards Points requirements, and applicable redemption limits, please refer to the List of Rewards Gifts.
2. Cash credits/rebates will be reflected on the Cardholder’s next statement date.
3. Once the request for redemption is accepted, the same cannot be revoked or cancelled by the Cardholder.

Miscellaneous provisions

1. The terms and conditions may be updated by Metrobank from time to time to enhance the Program and ensure alignment with applicable regulations, with prior notice to the Cardholder. Similarly, the redemption process may be updated as needed, with appropriate communication to Cardholders through available channels.
2. The Cardholder agrees to hold Metrobank or any of its officers, employees, or representatives free and harmless from any liability or action arising from or in connection with the availment or processing of any reward for which the Cardholder is entitled to receive.
3. By participating in the Rewards Program, the Principal Cardholder agrees to be bound by these Terms and Conditions.
4. For any questions or clarifications, please contact Metrobank at 88700-700 or email customerservice@metrobankcard.com.
5. Metrobank is regulated by the Bangko Sentral ng Pilipinas (https://www.bsp.gov.ph).
    

Annual fee waiver