Redeem exclusive offers using your Metrobank rewards points

Maximize the value of your credit card by redeeming the rewards points you have accumulated on your Metrobank card.

How to redeem Metrobank credit card points

1. Rewards may be redeemed through MIA (Metrobank Interactive Assistant) at m.me/MiaOfMetrobankCard or through the Metrobank contact center at (02) 88-700-700.
2. Processing for redemption varies depending on the rewards item:
   
   • Annual Fee Waiver - 3 to 5 banking days, and it will reflect on the next statement date
   • Cash Credit - 3 to 5 banking days, and it will appear on the next statement date
   • Donation - 3 to 5 banking days upon request
   • eVoucher - 1 banking day upon request
   • Cathay Pacific Asia Miles - 7 banking days upon request
   • Philippine Airlines Mabuhay Miles - 1 banking day upon request
   • Singapore Airlines KrisFlyer Miles - 7 banking days upon request

How to redeem eVoucher rewards

1. An SMS containing a 10-character redemption key will be sent to your mobile number registered with Metrobank through Metrobank’s third-party service provider.
2. To redeem the eVoucher, visit giftaway.ph/open/mcc and enter the 10-character redemption key from the SMS you received.
3. The eVoucher can be used at any branch listed in the Merchant Branch Directory.

How to redeem air miles

Fly to new destinations using your Metrobank rewards.

1. The cardholder must be enrolled in the applicable Air Miles program to qualify for Rewards Points conversion.
   
   
2. Upon redemption of Air Miles, the following information must be submitted:
   
   
   • Air Miles membership number
   • Cardholder name as registered in the Airline Miles membership (Last Name, First Name, Suffix, Middle Name).
   • *No special characters are allowed.
     
     

3. Air miles will be credited to your frequent flyer membership account on the date of redemption:

   • Cathay Pacific Asia Miles - 7 banking days upon request

   • Philippine Airlines Mabuhay Miles - 1 banking day upon request

   • Singapore Airlines KrisFlyer Miles - 7 banking days upon request

Log in to your frequent flyer membership account to check whether the airmiles have been successfully credited.

How to redeem waiver of annual fee

1. The cardholder must provide the following information:
   
   • Cardholder number
   • Item code

2. The annual fee waiver will be credited only after it has been charged to the cardholder’s account.

3. Waiver of the annual fee will be processed within 3 to 5 business days from receipt of the request

How to convert credit card points to cash

Knowing how to check your Metrobank credit card points balance regularly ensures you always have a clear picture of what you have available and when it is set to lapse.

You may check your Rewards Points on your monthly Statement of Account, by messaging MIA of Metrobank Card, or by calling the Metrobank Contact Center at (02) 88-700-700.

How long does it take for credit card rewards to be processed after redemption? 

• Annual Fee Waiver - 3 to 5 banking days, and it will reflect on the next statement date
• Cash Credit - 3 to 5 banking days, and it will appear on the next statement date
• Donation - 3 to 5 banking days upon requesteVoucher - 1 banking day upon request
• Cathay Pacific Asia Miles - 7 banking days upon request
• Philippine Airlines Mabuhay Miles - 1 banking day upon request
• Singapore Airlines KrisFlyer Miles - 7 banking days upon request

Can a request for redemption be revoked or canceled by the Cardholder

Once Metrobank has accepted the redemption request, the request cannot be revoked or canceled.

Is the Rewards eVoucher for one-time use only? 

Yes. No cash change will be given if the eVoucher is not fully used.

Can I use multiple Rewards eVouchers per transaction?

Yes, multiple Rewards eVouchers may be used in a single transaction.

Do reward points have expiration dates?

All Metrobank credit card rewards points do not expire, but they are purged once the account becomes delinquent.

Disclaimer: This article is for general information purposes and does not constitute formal financial advice. Always do further research before making financial decisions and seek professional advice from a certified personal finance counselor.